Our Cabinet has to devote itself to follow up the prevailing French, European and International legal requirements, in the industrial property field. Furthermore the lasting satisfaction of our clients is a chief objective of our Cabinet.

We had therefore all the reasons to be interested in a quality and certification approach and we launched out into this approval in December 1999.

Our management system was reviewed, which has led us to describe the overall working of our company by means of processes. And that was how the management was reconsidered according to eight process classes namely operational, clients, suppliers, administration/management, staff, infrastructure, quality, follow-up/measures.

This quality management system, relying upon a "whole process" approach, was worked out by the improvement of our existing data processing system.

We passed the ISO 9001 : 2000 certification audit on January 4 and 5, 2001. We are the first French industrial property Cabinet to have obtained this certification in January 17, 2001. Our certification was renewed on January 16, 2004.

Our system, which is very interactive and fully integrated, allows us, when carrying out or modifying a task forming part of a service, or in the course of a more specifically "normative" operation to make a real-time chain reaction on all the other elements concerned by the system.

We have committed ourselves to the continuous objectives as follows :

• Continuously researching the needs and requirements of clients ;
• Absolute respect of the prevailing statutory requirements ;
• Clear and complete information to our clients on the processing of our files ;
• Regular communication of legal information to clients and agents ;
• Permanent information of Cabinet Chaillot staff on the quality management system, its developments and its results ;
• Maintenance and continuous improvement of our quality system.

Appropriate measures were taken with our organism for certification to ensure the conformity of our processes with our deontology and confidentiality rules